Once in a while we will have a Member who contacts us and lets us know they experienced a adverse reaction to one of our products.  We want to treat these very seriously.  Follow these steps if this occurs.

1. Show empathy with the Member.
2. Stay Neutral and don't admit to any blame.
3. Send customer the following link https://docs.google.com/forms/d/e/1FAIpQLSeSG-v65QQWIxl7gw6txiKQmBfWdNQXC_X3iT0kJthkLFCZgg/viewform?usp=sf_link
4. Let the Member know that someone will be back with them within 48 hours with a resolution.
5. Email Manager and let them know the situation.

Example of Questionnaire: