Note: Process on how to handle Affiliate pay product credit.

1.  The Commissions department to run the report with all the accounts and the $ amount of the credit and send to Customer Care.

2.  Customer Care will create Coupons for the earned accounts and correct $ amount.

CREATING AN AFFILIATE PRODUCT CREDIT.

1. Navigate to Tools>Coupons.

2. Click on "Add Coupon"

3.  Change Coupon type to "Order Discount"

4.  Enter correct Discount amount

5. Select begin date and set the end date 90 days out.

6. Enter Account ID numbers separated by commas

7. Ensure we leave the Recurring box unchecked and click "Save Changes"

8. Each day Customer Care to run the "Coupons Used (last 30 days)" report

9. Customer Care to go into each discounted invoice and update/decrease the CV and QV.

AFFILIATE PRODUCT CREDIT FAQ'S

FAQ's

Do Product Credits expire?

Yes, each associated product credit expires 90 days after being issued.

Do orders that have a product credit on them have reduced volume?

Yes, each orders CV will be reduced by the same percent as the discount.

Are product credits transferable?

No, all product credits must be used by the account it was earned on.

How are product credits used?

The system will apply the discount to the next order on the account (standard or autoship)